Our products are carefully selected and tested, but even then it happens that something goes defect.
In case of a defect product which has a valid service contract from Chip ICT, please use the Online Support Form or contact our support desk via firstname.lastname@example.org
Provide us with the following details, in order for us to give fast and efficient support:
- Personal information: Name – Company -Phone – Email
- Product details: Model – Serial number – Invoice number
- Detailed error description / system error codes
- Location of the system, and information which is needed for technicians to go onsite (pre-registration is needed at some datacenters)